Managed IT-Services

Agile your IT with our end-to-end IT Managed Support.

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Managed IT Support and Services are designed to ensure that businesses utilize the latest technology to gain from their investments, detect threats and support work progress. Outsourcing Managed IT services have the benefit of mitigating the cost of maintaining an in-house experts team.

Infodot never failed to give our clients what they really need for their business IT. As your Partner, we proceed with understanding IT Infrastructure and analyze your IT demands. Then we suggest the best plan which suits your IT to run your business smoothly. We cover all range services which suit small to big size companies. You may get impressed with our Managed IT service Plans which helps to plan your IT Budget. Our level of agreement is transparent with no hidden cost.

Our services leverage

Managed IT security services:

Our service includes security monitoring management, vulnerability management and threat management.

Remote Monitoring Management:

With proactive monitoring, we act as primary support with consideration of your IT infrastructure health and maintenance.

Patch management software and Updates:

Considering your security risks, we regularly update software with the latest patches released by application software.

Vendor Management system:

Established from vendor selection, risk assessment, contract negotiation, Onboarding, managing performance and monitoring to mitigating risk.

IT Procurement:

Get timely updates and license renewal coordinations, cost-effective hardware and software by our partnership with the leading IT industry.

Hardware Replacement Service:

Reduce hardware maintenance cost with extended lifetime of equipment and advanced hardware replacement.

Ticketing:

Handle customer conversations over phone, chat, emails, live chat, social media. Also provides IT support to the internal department.

Unlimited Tech-Desk:

Customized desk support based on your company size and requirements from local desk, centralized desk and virtual desk.

Escalation & Onsite Services:

Level 1,2,3 staff segmentation who reports you about the resolution plan until resolved with an empathized attitude towards customers.

System Administration:

End-to-end service for high availability & performance. Monitoring and preventing issues are a major focus in system admin support.

IT Roadmap and Consultancy:

Our business roadmap contains long-term scalable strategic planning, new technology and upgrade software.

Choose your Solution

Infodot Elite

We are your IT Department.

Take advantage of everything Infodot can offer your business with proactive IT services and unlimited technical support. Have peace of mind that our team of technical experts is supporting all you do.

Infodot Professional

Defined Support Model.

You still get the technology peace of mind and proactive IT services Infodot offers, but you choose a defined block of support hours that suits your organizational needs.

Infodot Methodology

Design

Design

Transition

Transition

Execution

Execution

Digital Workplace Support With Reliable And Faster Resolution.

Why choose Infodot as your Managed IT Service Partner?

Customer Service

Infodot familiarize for great customer service and 24*7 availability for IT Support managed services.

Response Times

No need to wait for replies. Our response time is comparatively less than other managed service providers.

Experienced IT Team

Our team of experts are qualified and trained professionals with years of experience in relevant areas.

Customizes Plan

Fixed Monthly Fee for unlimited business hours support. Flexible Support Plans with onsite support.

We look at every area of business that relates to IT, existing Infrastructure, User interaction, Security, Licensing, Data protection, Industry standards and compliance requirements. We provide both remote & on-site IT support for small to midsize businesses. Our approach will give a complete Managed IT support service with a high level of customer service and consultancy.

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