IT Helpdesk

Get instant solutions for your end-user IT issues.

Enquiry

IT helpdesk system for business is the foremost task that takes much of your time. When things go wrong, it is necessary to fix them quickly and painlessly because downtime is a loss of money. An IT helpdesk with expertise can help you out with this situation.

Get robust helpdesk service to gain effective productivity. We support your IT with a diverse range of technologies and platforms to deliver organized customer service. Help your customers to get a single point of contact regularly until the issue gets resolved. We ensure Instant service upon demand with seamless functions and smooth workflow.

Infodot provides

Remote IT Helpdesk:

Our team of expert technicians helps you in IT related troubleshooting problems regardless of location and out of hour service.

On-site IT Helpdesk:

Ensuring your professionals system works without any interruption along with desktop support, network and software issues support.

Network Operation Center:

RIMS: Help Desk, First Call Resolution, Asset/ Patch Management, EndPoint Management, Policy & Automation, Vendor Coordination

Infodot Methodology of IT Helpdesk

Know your customer

Know your customer

Acknowledge issue

Acknowledge issue

Instant Solution

Instant Solution

Digital Workplace Support Faster Resolution.

Why does your Business need an IT Helpdesk?

Multify Team productivity

We provide you with relevant data and help to multiply your team’s productivity which leads to getting more from Investment.

Ticket Management

It is a great source of Data management.With a single interface of tickets, we rectify all your customer queries.

Multi channel communication

People prefer to get live voice from helpdesk. Multi-channel includes replying to chats, email, call and queries of your customer.

Reports

Generating reports by insights and metrics with real time data.Providing regular updates as per organizational requirements.

Infodot WhatsApp