Co Managed IT Service

This Co managed IT Support & Services approach where a business organisation shares its responsibilities to a skilled Managed IT services provider (MSP). This approach will combine In-House IT expertise to a professional & skilled MSP.

Co-managed IT services

What is Co - Managed IT Service

Co-managed IT services combine the strengths of your internal IT team with the expertise of an external partner. This collaborative model fills skill gaps, enhances efficiency, and reduces costs. Infodot’s co-managed IT experts work alongside your team to design, implement, and manage tailored IT solutions.

By partnering with Infodot, you’ll gain enhanced IT efficiency, improved security and compliance, access to specialized expertise, scalable solutions for business growth, 24/7 support and monitoring, and cost savings. This hybrid approach ensures optimal IT performance, aligning with your business objectives and driving success.

Why Infodot for Co-managed IT Service

  • Expertise: Infodot’s team of seasoned IT professionals brings specialized knowledge and expertise to augment your internal IT capabilities.
  • Flexible and Scalable Solutions: Customized co-managed IT services tailored to your business needs, scaling with your growth.
  • Proactive Support: 24/7 monitoring, rapid issue resolution, and strategic guidance ensure optimal IT performance and business continuity.
  • Cost-Effective: Reduce IT costs, optimize budgets, and allocate resources efficiently with Infodot’s co-managed IT solutions.
  • Trusted Partnership: Infodot’s collaborative approach ensures alignment with your business objectives, fostering a long-term partnership built on trust and expertise.
Co-managed IT services

Clients we work with for Co Managed IT Support

Happy customers? Check!

As our IT support team, Infodot is quite reliable. No matter the size of the issue, we know that when we call or email, we will get a response back from your team. Your commitment to customer service is highly appreciated. Infodot has helped solve a lot of day-to-day IT challenges that were previously creating bottlenecks for us.

Laxmy Nair

Operation Head

“As an early stage start-up, the engineering team was fully focussed on our cloud infrastructure and we lacked time and skill to manage office IT infrastructure. This created many bottlenecks for us – unreliable office internet connectivity, unnecessary expenditures due to lack of regular maintenance etc. Once Infodot took up the upkeep of our office IT infrastructure, we could immediately recognize the value they brought in. New internet connectivity architecture was proposed and implemented by Infodot first. It really helped solving our office internet connectivity issues and made our office network more secure. As a co-founder, I also would like to mention that they are accommodative and they understand an early stage start-up’s financial constraints. We are happy with their services and would definitely recommend them.”

Jinaraj P G

Co-Founder and CTO
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Drive greater revenue per agent

Infodot’s Co-Managed IT blends your internal IT team with our expertise, delivering scalable solutions, proactive support, and optimized performance.

Discover and Align

Infodot’s co-managed IT journey starts with a comprehensive discovery process, uncovering your organization’s unique IT needs and objectives. Our experts align with your internal IT team to ensure seamless collaboration.

We design and implement customized IT solutions, blending industry expertise with cutting-edge technologies. Our integration process ensures minimal disruption and maximum value.

Infodot’s proactive monitoring and management safeguard your IT environment, ensuring security, compliance, and peak performance. Our experts provide 24/7 support and strategic guidance.

Through regular assessments and strategic planning, we continuously enhance your IT capabilities, addressing emerging needs, technological advancements, and evolving threats.

Co-managed IT services
  • IT Help Desk Support: Infodot’s experts supplement internal IT teams with level 1-3 support, resolving user issues efficiently.
  • Network and Infrastructure Management: Co-managed services for network design, implementation, and ongoing management ensure optimal performance.
  • Cybersecurity and Compliance: Partner with Infodot for proactive security monitoring, vulnerability assessment, and compliance management.
  • Cloud Services Management: Expert guidance on cloud migration, management, and optimization for scalability and cost-effectiveness.
  • Data Backup and Recovery: Co-managed backup and disaster recovery solutions ensure business continuity and data integrity.
  • IT Consulting and Strategy: Infodot’s experts provide strategic guidance on IT roadmap development, technology planning, vendor management, and budgeting.
  • Patch Management: Ensures timely deployment of security patches, vulnerability fixes, and software updates, safeguarding your IT environment.
  • Endpoint Management: Secure and manage endpoints, including laptops, desktops, and mobile devices, with Infodot’s co-managed IT.
  • Monitoring and Reporting: Real-time monitoring and analytics provide actionable insights for IT optimization.
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Use Case 1: Resource Optimization

Challenge: Underutilized IT resources and inefficiencies.
Solution: Infodot’s co-managed IT optimizes resource allocation and streamlines operations.
Benefits: Enhanced productivity, reduced costs, and improved IT performance.

Use Case 2: Proactive Patch Management

Challenge: Timely patch deployment and vulnerability remediation.
Solution: Infodot’s co-managed patch management ensures proactive patching and vulnerability fixes.
Benefits: Improved system stability, reduced downtime, and minimized errors.

Use Case 3: Cloud Transformation

Challenge: Complex cloud migration and management.
Solution: Infodot’s co-managed cloud services facilitate seamless migration and ongoing management.
Benefits: Scalability, cost savings, and improved agility.

Use Case 4: Infrastructure Modernization

Challenge: Aging infrastructure hindering business growth.
Solution: Infodot’s co-managed IT experts design and implement modern infrastructure solutions.
Benefits: Improved performance, increased reliability, and enhanced user experience.

Use Case 5: Round-the-Clock Support

Challenge: Limited IT resources for after-hours support.
Solution: Infodot’s co-managed IT provides 24/7 monitoring and support.
Benefits: Reduced downtime, faster issue resolution, and improved business continuity.

Use Case 6: Strategic IT Roadmapping

Challenge: Aligning IT with business objectives.
Solution: Infodot’s co-managed IT experts provide strategic guidance and roadmap development.
Benefits: Improved IT alignment, enhanced decision-making, and business growth.

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Choosing the right Co-Managed IT Service for your business requires careful consideration of several key factors. Begin by defining your IT objectives and identifying the services you need, such as help desk support, patch management, or cloud migration. This clarity will help you evaluate potential providers and ensure alignment with your business goals.

When evaluating providers, assess their technical expertise, industry certifications, and reputation. Review client testimonials, case studies, and service-level agreements (SLAs) to gauge their ability to deliver reliable support. Consider factors such as data security, compliance, and disaster recovery plans to ensure your business is protected. Additionally, evaluate pricing models, potential cost savings, and scalability for future growth. Transparent reporting, regular updates, and dedicated account management are also essential for a successful partnership.

A well-chosen Co-Managed IT Service provider will enhance your IT efficiency, performance, and security while supporting business growth and scalability. Look for providers offering flexible solutions tailored to your unique needs. By prioritizing these factors and conducting thorough research, you can confidently select a partner that drives long-term success.

Key questions to ask potential providers include: What is your experience with businesses like mine? How do you ensure data security and compliance? What are your response times and support channels? By asking the right questions, you’ll find the ideal Co-Managed IT Service provider for your business.

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Choosing the Right Co-Managed IT Service for Your Business

Assess Your Needs

  1. Define IT objectives aligned with business goals
  2. Identify required IT services (e.g., help desk, patch management)
  3. Evaluate IT budget and cost savings potential
  4. Assess current IT gaps and challenges
  5. Consider business growth and scalability

Evaluate Providers

  1. Verify industry certifications and experience
  2. Evaluate provider reputation and client testimonials
  3. Review service-level agreements (SLAs) and response times
  4. Assess technical expertise and capabilities
  5. Check compliance with industry regulations

Technical Considerations

  1. Ensure infrastructure compatibility
  2. Assess integration capabilities with existing tools
  3. Evaluate data security and compliance measures
  4. Consider cloud and hybrid IT environments
  5. Review disaster recovery and business continuity plans

Support and Communication

  1. Review support channels (e.g., phone, email, portal)
  2. Assess communication style and frequency
  3. Ensure regular reporting and updates
  4. Evaluate escalation procedures
  5. Consider dedicated account management
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Who should look for Co managed It service

Organizations That Benefit from Co-Managed IT Services

Businesses with:
  • Limited IT resources or expertise
  • Growing IT needs, but not ready for full-time staff
  • Complex IT environments requiring specialized support
  • Need for proactive monitoring and maintenance
  • Desire for improved IT efficiency and cost savings
Typical Industries:
  • Startups & Venture Capital firms
  • Small to medium-sized businesses (SMBs)
  • Healthcare organizations
  • Financial institutions
  • Hospitality
  • Retail, logistics, warehouse
  • Professional services firms
  • Companies in transition or rapid growth

All Services from Infodot

Infodot provides a comprehensive range of IT services, including co-managed support, cybersecurity, cloud solutions, and IT consultancy, designed to optimize your business operations.

Comprehensive IT management services to ensure your business systems run smoothly and efficiently.
Automate and manage software updates to protect systems from vulnerabilities and maintain performance.
Ensure your IT infrastructure aligns with industry standards and regulatory requirements through audits and compliance
Secure and reliable data backup solutions, both in the cloud and on-site, to safeguard your
Advanced protection for your networks, safeguarding against cyber threats, malware, and unauthorized access.
Expert advice and strategies to optimize your IT infrastructure and align technology with your business
Seamless migration services for cloud platforms, email, and servers, ensuring minimal disruption and maximum efficiency.
Responsive IT support to resolve technical issues, ensuring smooth operations and minimizing downtime.
Monitor, manage, and support your IT systems remotely to ensure optimal performance and reliability.
Flexible and scalable IT support tailored to adapt to your business needs, accessible anytime, anywhere.

Book Intro Call

Ready to transform your IT? Book a call with Infodot to discuss your business needs and discover tailored Co-Managed IT solutions. Schedule your introductory call today and take the first step towards improved IT efficiency and business success.

Here are FAQs for Infodot's Co-Managed IT Services

What is Infodot's Co-Managed IT?

A partnership for shared IT management.

Improved efficiency, security, scalability.

Startups, Small to medium-sized businesses ascross industries and domaind

Help desk, patch management, monitoring, security.

Yes, you can have tailored solutions.

Specialized knowledge in helpdes, patching, cloud, endpoint-security, infrastructure.

Robust security measures, and monitoring.

AWS, Azure, Google Cloud.


Variable, depending on services.

Proactive monitoring, vulnerability management.